FAQ

How can I contact support?
You can contact support by logging into your account and visiting the support section in your account dashboard. If you do not have an account, you will ne...
Mon, 13 Nov, 2017 at 7:44 PM
How can I track my order?
You may track your order by clicking on tracking in the orders section of your account dashboard.
Mon, 13 Nov, 2017 at 7:28 PM
How can I change my shipping address?
For security reasons, the shipping address cannot be changed once you order has shipped from the seller. The only alternative is to collect your order from ...
Mon, 13 Nov, 2017 at 7:23 PM
Can I place an order without signing up?
We only allow registered customers to place orders.
Mon, 13 Nov, 2017 at 7:44 PM
How can I cancel my order?
Orders cannot be cancelled once the seller has shipped them. To cancel an order, you will need to follow the returns/replacement process once you have rece...
Mon, 13 Nov, 2017 at 7:45 PM
What is your return policy?
Returns can be made to us within 14 days of receiving your order and items must be unused and in their original retail packaging. Note that we do not accept...
Thu, 5 Jul, 2018 at 9:55 AM
When do I receive a refund or a replacement for damaged goods?
Once you contact us on the support portal, we will issue you a collection for the damaged good(s). A refund/replacement will be issued once we have inspecte...
Mon, 13 Nov, 2017 at 7:12 PM
Why is my order cancelled?
As we not able to control the products listed on our site, binge.ae at its own discretion, can cancel orders for various reasons including, illegal items, o...
Mon, 13 Nov, 2017 at 7:24 PM
What are illegal items?
Products that are considered ethically, morally, or socially unacceptable in the UAE are considered illegal items.
Mon, 13 Nov, 2017 at 7:25 PM
Why is an item out of stock if I was able to place an order for it?
As orders can take up to 8 hours to be approved and processed by our system, the item may go out of stock in the supplier’s inventory by that time.
Mon, 13 Nov, 2017 at 7:25 PM