FAQ

What if I want to purchase a 120V item?
As per UAE law, it is illegal to sell 120V items as stated by the Municipality and Civil Defense authority.
Mon, 13 Nov, 2017 at 7:26 PM
What are dangerous goods?
As all our goods are flown in from US-based sellers, there are certain restrictions on goods allowed. Dangerous goods are considered unsafe for air transport...
Mon, 13 Nov, 2017 at 7:27 PM
What if I did not receive my order?
Please follow the tracking page in the orders section of your account dashboard. Alternatively, you may contact support for further details.
Mon, 13 Nov, 2017 at 7:28 PM
What if I received a damaged item?
If you receive a damaged item, you must log into your account and contact us via the support portals available.
Mon, 13 Nov, 2017 at 7:03 PM
What forms of payments are accepted at Binge.ae?
We accept any AmEx, Visa and Mastercard branded credit, debit or prepaid card.
Mon, 13 Nov, 2017 at 7:28 PM
Do you ship to countries other than the UAE?
No. As of now, we cater only to customers based in the UAE, though our brand will shortly take over the GCC!
Mon, 13 Nov, 2017 at 7:29 PM
How much is the shipping fee for each order?
All orders above AED 200 come with free shipping. Orders below 200 have a flat shipping fee of AED 20.
Mon, 13 Nov, 2017 at 7:02 PM
When will I receive my refund?
Refunds are processed in 3-5 working days from the day its issued.
Mon, 13 Nov, 2017 at 7:29 PM
Why is my order delayed?
We do our very best to make sure all orders are sent out as quickly as possible. Due to unforeseen circumstances, orders may end up getting delayed. If your...
Mon, 13 Nov, 2017 at 7:30 PM
What if my account gets locked?
Please contact 800-binge (24643) if you get locked out of your account.
Mon, 13 Nov, 2017 at 7:31 PM